We developed the International Customer Service Standard certification program and in , we introduced the Australian Service Excellence Award (ASEA) program.

Discover how here. Call centre QA is how you'll ensure your contact centre is creating loyal customers. But how do you go about it? This course will give you the understanding of customer service, effective communication, processing skills, maintaining and managing workplace information. Our Professional Development programs include time management, customer service and management training delivered as public courses and custom programs.

Turn your experience into a nationally recognized qualification in just 5 business days! Choose from our range of courses including: ✓. The aim of DK is to prepare the future of international students by helping to arrange and provide appropriate advice so their study in Australia can run well. The Australia Awards are prestigious, transformational scholarships and short courses offered to emerging leaders for study, research and professional.